Implementing Remote Vehicle Diagnostics
Motor vehicles need to be serviced regularly to keep them running smoothly. Unfortunately, even the most well-cared-for vehicle may experience a problem, often at a very inconvenient time. But you won’t need to perform repairs by yourself. Modern vehicles generate fault codes that can be used by a service center technician to analyze and resolve your vehicle’s problem.
Today’s vehicles deploy specialized hardware controllers that monitor the transmission, engine, and other critical systems to identify issues that affect their performance. This hardware is responsible for generating fault codes that streamline problem identification and resolution by pointing service center specialists to the affected components.
In some cases, you may not be able to get the vehicle to the service station. Fortunately, your vehicle fault codes can be transmitted to a remote location where they can be scanned and analyzed. This process is known as remote vehicle diagnostics and we are going to look at how it works and the benefits it provides.
Connecting remote access vehicle scanning tools over a network
Remote vehicle diagnostics can be performed without the presence of onsite technicians and equipment. Service center personnel can obtain the fault codes from a faulty vehicle over the internet using FlexiHub. This dedicated software solution allows a technician to remotely view sensor data and fault codes as if they were directly connected to the scanning equipment.
FlexiHub redirects data from remote testing equipment attached to the vehicle to the technician’s network-connected diagnostic software. Implementing remote diagnostics saves time, reduces the cost of servicing a vehicle, and enables technical specialists to perform an inspection from any location.
Running OBD2 vehicle diagnostics with FlexiHub requires these items:
- A J1850 diagnostic tool or OBD2 scanner with J2534 Pass-Thru interface that will be directly connected to the vehicle;
- A laptop on the client side with a fast internet connection;
- An internet-connected computer or laptop on which the technician has installed the vehicle diagnostic software. It will be used to view and analyze the data generated by the vehicle.
Implementing remote car diagnostics over the network with FlexiHub
The following simple steps are all that is required to use FlexiHub to establish a connection to remote vehicle diagnostic equipment.
- Create a free FlexiHub account to begin a 7-day demo.
- Install FlexiHub software on the client’s and technician’s computers.
- Connect an OBD2 hardware scanner to the vehicle and the client laptop running FlexiHub. Launch FlexiHub and log in with your account credentials.
- Launch FlexiHub on the technician’s machine and log in using the same credentials. The remote scanner will be displayed in FlexiHub’s interface. Click the Connect button next to the scanner’s name to establish remote access to the device.
That’s all there is to it! You now have the same functionality with the remote OBD scanner as you would if it was directly attached to your computer.
User experiences with FlexiHub
Here is what some users say about working with FlexiHub.
- The CEO of a transportation company reports that FlexiHub allows technicians to automate their workflow and improve productivity. The company needed to remotely reprogram GPS units installed on school buses. They found that FlexiHub offered a streamlined method of establishing connections from the vehicles to the engineer located in their office.
- A VAG coding specialist used FlexiHub to connect a diagnostic program located in the central office to vehicles in remote service centers. USB ports are used to connect customers’ cars to the internet and FlexiHub is employed to transmit the data to the diagnostic computer. This improves productivity and customer satisfaction by diagnosing and resolving issues more efficiently.
The Advantages of remote vehicle diagnostics
Repair companies and service centers implementing remote vehicle diagnostics can expect to enjoy several advantages compared to traditional, onsite diagnostics.
- Cost savings – Remote vehicle diagnostics allows for more frequent inspections that can often provide proactive maintenance. Small issues can be identified and resolved before they turn into major problems that will require costly repairs.
- Enhanced fleet productivity – Remote diagnostics enables preventive maintenance to be performed to minimize downtime and increase fleet productivity. Reducing downtime saves a company time and money and allows them to provide service more efficiently and increase customer satisfaction.
- Eliminating distance limitations – With remote diagnostic software, a vehicle can have problems diagnosed immediately no matter where it is located. Information can be sent over the network to remote specialists to resolve problems quickly.
- Centralizing vehicle management – The ability to transmit remote diagnostic information to a technician enables a vehicle owner to make more informed decisions regarding the need to service their car or truck. A remote diagnosis can indicate if service is needed now or if there are no major issues that need to be addressed immediately.